On Equal Terms - Annual Report 2020-21

This year we’ve focused on monitoring the response to Covid-19, asking people what they thought of information, health and care services, and community support during the pandemic, and we’ve shared this feedback regularly with providers and commissioners. 
 
We’ve also strengthened our information and signposting service, helping people to get the information they need from a trusted source. A dedicated advice and information section on our website continues to help address people’s questions and concerns.
 
Mental health remains a priority for us and our new mental health forum is giving people the chance to speak directly to those who run services in Wiltshire, while our online mystery shopping project, run by our young volunteers, has led to them being involved in the future design of these websites.
 
And we’re delighted that our work helping to improve care and support for people living with dementia received national recognition in November 2020 with a Healthwatch England award!