The Value of Listening - Annual Report 2023-24

The Value of Listening details the changes being made to services based on what you have told us. These include improving mental health services for autistic people, the creation of a women’s health clinic, and developing resources to support patients, families and carers during their discharge from hospital.

Our year in numbers

In 2023-24:

• 1,142 comments were made by people who shared their experiences with us.
• 4,397 people have accessed our advice and information online or contacted us with questions about local support.
• We have published 3 reports and made 14 recommendations to services to make health and care better in Wiltshire.
• We reached 40,500 people on social media.
• We have 15 volunteers helping us to carry out our work, giving 470 hours of their own time.

Our priorities for 2024/25

Earlier this year, we called on local people to help us set our priorities for the year ahead. Based on the 211 survey responses we received, and following talks with our volunteers and Board, the following three priority areas have been agreed:

How we set our priorities