Resources to help you make a complaint

We know that making a complaint about NHS or social care services can be confusing.

We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.

You can also contact us to find out how to get help with making your complaint.

Please note that:

  • We do not ourselves have powers to investigate individual formal complaints about NHS or social care services.
  • We cannot make a complaint to a service on your behalf. If you need support to make a formal complaint about an NHS service, local advocacy services can help. 
  • We are not able to offer financial or legal advice. That should always be sought from a trained specialist such as a solicitor or financial advisor.

If you have reached the end of the complaints process and are not happy with the organisation's final decision, you can complain to the Parliamentary and Health Ombudsman or the Local Government and Social Care Ombudsman

Tips and tools for making a complaint

Local advocacy services

Help and support with the complaints process. 

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Local PALS and customer service contacts

Key contacts for raising a concern or making a complaint.

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GP complaints

Find out where to start if you have a problem with your GP. 

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NHS dentist complaints

Find out how to make a complaint about NHS dental care.

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NHS Hospital complaints

This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.

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Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

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Other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.

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Whistleblowing

Find out information about how a staff member can report a problem in the NHS or an adult social care service

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Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

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Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 

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