NHS complaints processes paused
Due to the current coronavirus outbreak, NHS England and the Parliamentary and Health Service Ombudsman (PHSO) have paused their complaints processes to try to ease the pressure on NHS services. Find out more about what this means on their websites.
Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing.
We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
You can also contact us to find out how to get help with making your complaint.
Please note that:
- We do not ourselves have powers to investigate individual formal complaints about NHS or social care services.
- We cannot make a complaint to a service on your behalf. If you need support to make a formal complaint about an NHS service, local advocacy services can help.
- We are not able to offer financial or legal advice. That should always be sought from a trained specialist such as a solicitor or financial advisor.
If you have reached the end of the complaints process and are not happy with the organisation's final decision, you can complain to the Parliamentary and Health Ombudsman or the Local Government and Social Care Ombudsman.
Find out where to start if you have a problem with your GP.
NHS dentist complaints
Find out how to make a complaint about NHS dental care.
NHS Hospital complaints
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
Mental health services complaints
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
Other NHS services
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Find out information about how a staff member can report a problem in the NHS or an adult social care service
Adult social care complaints
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Complaints about NHS services
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.