Key contacts for making a complaint
Updated February 2024
Health service contacts
Great Western Hospital
Patient Advice and Liaison Service (PALS), Great Western Hospitals NHS Foundation Trust, Marlborough Road, Swindon SN3 6BB.
01793 604031
GWH Patient Advice and Liaison Service
Royal United Hospital
Patient Support and Complaints Team, RUH Bath NHS Foundation Trust, Combe Park, Bath BA1 3NG.
01225 825656
RUH Patient Support and Complaints
Salisbury District Hospital
Patient Advice and Liaison Service, Salisbury NHS Foundation Trust, Salisbury District Hospital, Odstock Road, Salisbury SP2 8BJ.
01722 429044
Salisbury Hospital Patient Advice and Liaison Service
NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Share feedback or make a complaint:
0300 561 0250
BSW ICB compliments and complaints
Wiltshire Children's Community Services
Wiltshire Children’s Community Services, HCRG Care Group Services Limited, 1st Floor Technology House, Unit 10, High Post Business Park, Salisbury SP4 6AT.
southwest.feedback@hcrgcaregroup.com
0300 247 0090
Wiltshire Children's Services complaints
Wiltshire Health and Care
Patient Advice and Liaison Service, Room 2060 Rowan West, Chippenham Community Hospital, Rowden Hill, Chippenham SN12 2AJ.
0300 1237797
Mental health services
Patient Advice and Liaison Service (PALS), Avon and Wiltshire Mental Health Partnership NHS Trust (AWP), Bath NHS House, Newbridge Hill, Bath BA1 3QE.
PALS: 01225 362900
Freephone: 0800 073 1778
Primary care services
People wishing to make a complaint about the care received from a GP practice, dental surgery, opticians or pharmacy must contact either NHS England or the healthcare provider (eg the GP surgery) directly.
The contact details for NHS England's South West regional complaints team are:
england.southwestcomplaints@nhs.net
0300 561 0250
Social care services
Complaints Team, County Hall, Bythesea Road, Trowbridge BA14 8JN.
01225 718400
If you're not happy with their response
If you have reached the end of the complaints process and are not happy with the organisation's final decision, you can complain to the Parlimentary and Health Ombudsman or the Local Government and Social Care Ombudsman.
