There was negative publicity around this at the time because of the distance to Devizes. Swindon Clinical Commissioning Group (CCG) felt it was important to speak to service users directly affected by the changes and to understand their experiences.
Healthwatch, because of its role as an independent body, was asked to carry out the survey over the phone with service users living in Swindon and Wiltshire identified by Avon and Wiltshire Mental Health Partnership (AWP).
Healthwatch Swindon spoke to those living in Swindon and Healthwatch Wiltshire spoke to Wiltshire residents. The service users had given their consent.