During the Covid-19 pandemic, Healthwatch teams across the south of England received a high level of public feedback about accessing GP services.
We worked collaboratively with other local Healthwatch, the Care Quality Commission, and NHS colleagues, not only to hear the experiences of patients but also to hear from GP practice staff about how their role has changed during the pandemic, what practices do well and what challenges they face.
The staff survey went online in October 2021 and was shared widely by surgery staff. The public survey went online during November and December 2021, and people could also give feedback over the phone or via a paper copy. Across the region, we had more than 250 responses for the primary care staff survey, and over 7,000 responses to the public survey.
We look forward to working with NHS colleagues and system partners in further exploring joint solutions that benefit both patients and practices.
Read our report to find out what Wiltshire patients and practice staff told us. An overarching report detailing the findings of all the Healthwatch teams involved will also be published in due course.