How listening to you helps improve health and care for all
The Value of Listening details the changes being made to services based on what you have told us. These include improving mental health services for autistic people, the creation of a women’s health clinic, and developing resources to support patients, families and carers during their discharge from hospital.
Our year in numbers
In 2023-24:
- 1,142 comments were made by people who shared their experiences with us.
- 4,397 people have accessed our advice and information online or contacted us with questions about local support.
- We have published 3 reports and made 14 recommendations to services to make health and care better in Wiltshire.
- We reached 40,500 people on social media.
- We have 15 volunteers helping us to carry out our work, giving 470 hours of their own time.
Our priorities for 2024/25
Earlier this year, we called on local people to help us set our priorities for the year ahead. Based on the 211 survey responses we received, and following talks with our volunteers and Board, the following three priority areas have been agreed:
- Pharmacy - a review of the Pharmacy First scheme.
- Living in a rural county - focusing on the issues people face living in isolated areas and how they access services.
- Care at home - hearing the views of people who have an NHS@Home (virtual ward) package to provide care at home and how this is working for them.
Alan Mitchell, Healthwatch Wiltshire Chair said:
“I would like to extend a huge thanks to our dedicated staff team and our wonderful volunteers whose hard work and commitment enabled us to achieve so much over the year.
“Thank you to everyone who has shared their views and experiences with us this year. Sharing your feedback really does make a difference.”
