Changes to Prescription Ordering Direct ahead of closure

After Thursday 29 February, POD will no longer be accepting prescription requests sent in via email or through the form on the Integrated Care Board website.

Patients who had previously ordered their medicines online are advised to continue doing so via the NHS App, which can be downloaded free on any tablet or smartphone.

In addition, from Friday 1 March, phone lines into POD will open at the slightly later time of 10am and close earlier at 3pm.

It was previously announced that Prescription Ordering Direct, which allows patients at some GP practices in the region to order regular medication over the phone or via email, would close fully on or before 30 June.

The decision means that patients who use the service will soon need to order their prescriptions either via the NHS App or by contacting their practice directly, which is how most people in the region currently arrange regular medication.

As it stands, POD is currently open as normal, and patients who have not yet been contacted by their GP practice with advice on how their prescriptions will be managed in the future, should continue ordering in the usual way.

The changes being introduced this week will allow POD colleagues more time to ensure the overall transition process, in which prescribing is handed back to GP practices, is managed as effectively and as safely as possible.

All POD-using patients will be contacted by their GP practice in the coming weeks with details of how their prescription needs will be managed once POD has closed.

Some GP practices may begin processing patients’ prescriptions sooner than others, so people are kindly asked to be patient while waiting to hear from their surgery.

Those with queries around the closure of POD can find out more by reading a list of frequently asked questions at www.bsw.icb.nhs.uk.