Digital appointment letters launched at the RUH

News - 13 November 2023

The Royal United Hospital in Bath has launched digital outpatient appointment letters to support patients to access information quickly and easily.
phone with hello message on the screen

This comes after the successful launch of text and email appointment reminders earlier this year. 

When a new digital letter is available, patients will receive a notification via text and/or email: 

Patients can still receive paper letters either by choosing to opt out of digital, or automatically by not accessing the digital copy after three days.

Patients will automatically start to receive outpatient appointment letters digitally from this month.

While the majority of outpatient letters will be offered digitally to all patients, there are some exceptions for the time being, including letters where a form needs to be completed and post appointment clinic letters.

For more information, visit the RUH website. 

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